• Administrative Services Focus on Internal Customer Service Continues Friday, April 11, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/About_287/Photos_about287_new_layout/drColleenweb.jpg Executive Director, Dr. Colleen Baumtrog, reports changes have taken place as a result of feedback from the customer service survey administered last year. 

    The survey, sent out by Hanover Research to all 287 employees, indicated that staff members were generally satisfied with the customer service being provided by Administrative Services. While encouraged by the positive feedback, each department developed an action plan for improvement in an effort to provide even better service to customers.

    The Division has been using the Professional Learning Community (PLC) structure to address this important topic. They have defined customer service as “delivering an experience with dignity and respect that pleases customers by offering timely and responsive solutions.”

    To follow up on commitments to their customers, Administrative Services has invested in Process Education Model (PEM) training for all staff in the Division. One key area that all Admin Services staff members have been working on is to respond to emails, phone calls and school dude requests within 24 hours. Staff have also committed to following through with 287 employee requests rather than simply referring an inquiry to another staff person and assuming that the customer has been helped.
    (read more)

    In addition, each department has set its own customer service goals. For example, in response to requests for more visibility, Human Resources staff has scheduled two visits to each major site this year to meet with staff and answer individual questions. The IT Department has worked to improve communication related to customer IT issues and is providing more timely and complete resolutions. Student Information Systems has re-aligned SIS work throughout the District and some staff are now supporting each site with visits up to two days/week. Service level agreements have been completed with all customer groups. Special Projects has focused on offering Energize (Wellness) programs in both large and small sites with programs that are inclusive of all staff.

    The Finance Department has focused on communication with staff members using pre-communication emails for key finance or payroll items to remind staff of timelines, such as 403b due dates. Finance Department phone calls end with, “Is there anything else I can help you with today?”, or “Please call me if you have any questions or need additional information.”

    Another Customer Service survey will be sent to all 287 staff members by Hanover Research on April 21st. We look forward to the opportunity to learn how we are doing so that our ongoing efforts to improve can be fine-tuned.  Look for the survey coming soon to your Inbox!

    Collapse this story
  • Check out the WEC Art Class Tuesday, April 8, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/2013_2014NEWS/WEC_hall_art.jpgArt classes at West Education Center provide multi-faceted experiences for high school students seeking an election credit. Student artwork lines the hallways of West Education Center.  It is an art gallery filled with art worthy of high praise for the talented students. There are drawings, photographs, sculptures, and wood designs. (Click on photo to see self portraits.)

    Art instructor, Jack Johnson, talked about the learning intentions for students in the year’s coursework and the talents of the students who are interested in pursuing art as a career path. 

    “I have encouraged one exceptionally talented student to attend graphic arts classes at Hennepin Technical College to fast-track her chosen career path,” Jack said. “She is talented, committed and eager to channel her artistic talent into a career.”

    During class, Jack works with students who are designing clay characters. See how he guides the students, step-by-step, from drawings to sculptures. 
    Play Video

    In another class, students were finishing tattoo-style logo designs. The intricate designs reflected the artistic skills and talent of the students. The process of creating a design begins with online research to find inspiration, and proceeds to an artistic logo drawn by the students.

  • Future College Graduates: Early Learning Center Children Monday, March 31, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/2013_2014NEWS/futurecollegegrad3web.jpgDuring Parent/Child Interaction time at the North Education Center Early Learning Center, the teen parents and their infants and toddlers have been talking about college and post-secondary education, for themselves AND for their children. This discussion along with college representatives visiting, are excellent opportunities for students to discover future options, and to begin defining their goals.

    According to Principal, Tonya Allen, the post-secondary experiences allow students to begin seeing their dreams become reality.

    “There is no greater benefit to our parenting students than the opportunity to interact with college and post-secondary staff,” Tonya said recently. “I know that the partnership betweenhttps://asoft11122.accrisoft.com/district287/clientuploads/2013_2014NEWS/collegegrad5web.jpg high school and college is important and want to keep access available to support the desires of our students.”

    Along with the Interaction time, the infants and toddlers were each given “Future College Graduate” t-shirts that were designed and printed in our NEC classrooms.

    The Parent/Child Interaction time is held one period each week and is part of the Parenting Class that students earn credit for each semester. Other topics include healthy family relationships, self-advocacy, sleep safety, child development (social, emotional, physical, and intellectual), discipline, attachment, mental health, nutrition and goal setting. This time is led by District 287 staff who may be a parent child specialist, parent education teacher, school nurse, social worker or psychologist. Community agencies also send speakers for the Parent/Child Interaction time.

    See more future college graduates.

    Collapse this story
  • Meet Kris Peterson, our Employee recognition Winner Monday, March 24, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/2013_2014NEWS/KRIS_Peterson_employRecog_web.jpgKris Peterson was nominated by her co-workers for our March Employee Recognition. The award was presented by Superintendent Sandy Lewandowski this morning.

    Here is part of her nomination:
    Kris has consistently gone above and beyond by willingly interrupting her workflow in order to help the team respond to a student’s mental health crisis or to a staff request for support. She makes a point of learning about the many initiatives coming out of our department and understands the purpose of each meeting, as well as the nature of our partnerships with others. Her clerical colleagues have also noted that they can count on Kris to lend a hand with large projects, especially if there is a time crunch.....Kristin often starts her sentences with, “I have an idea about . . .”    (read more)

More News »

Page generated in 0.42 seconds. Logged in as