• Thank you Administrative professionals! Wednesday, April 23, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/2013_2014NEWS/clericalwksp/Clerical7.jpg  It is National Administrative Professionals week and this is an opportunity to thank District 287’s administrative professional staff for all they do each day.

    Flexible, creative, hardworking and thorough are some of the adjectives that describe our 51 clerical staff. Because of the unique programs and services, our support staff each has an important role in the success of school district operations.https://asoft11122.accrisoft.com/district287/clientuploads/2013_2014NEWS/clericalwksp/clerical5.jpg

    In honor of Administrative Professional week, the clerical staff was treated to a workshop by Robin Getman, a humorist who is best known for her message “Take this job and LOVE it.”  Local 284 provided breakfast for the event too.

    See more photos.

    Have a great week Admin Professionals!

  • Meet Glenda, "a good nurse" at SEC Thursday, April 17, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/Employrecog/Glenda2web.jpgGlenda Kibat, a school nurse at South Education Center, is the April District Employee Recognition recipient.

    When nominating Glenda, her peers included the following observations:
    "Glenda routinely goes above and beyond in her daily activities. She attends to the needs of all students with a nurturing heart. She is as comfortable administering and monitoring complex medical procedures as she is with gently approaching and connecting with students when they are simply having a bad day. Staff routinely witness "nurse Glenda’s" patience and acts of selflessness on behalf of students, parents, and other staff members." READ MORE

    Congratulations Glenda!

  • Administrative Services Focus on Internal Customer Service Continues Friday, April 11, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/About_287/Photos_about287_new_layout/drColleenweb.jpg Executive Director, Dr. Colleen Baumtrog, reports changes have taken place as a result of feedback from the customer service survey administered last year. 

    The survey, sent out by Hanover Research to all 287 employees, indicated that staff members were generally satisfied with the customer service being provided by Administrative Services. While encouraged by the positive feedback, each department developed an action plan for improvement in an effort to provide even better service to customers. (read more)

    The Division has been using the Professional Learning Community (PLC) structure to address this important topic. They have defined customer service as “delivering an experience with dignity and respect that pleases customers by offering timely and responsive solutions.”

    To follow up on commitments to their customers, Administrative Services has invested in Process Education Model (PEM) training for all staff in the Division. One key area that all Admin Services staff members have been working on is to respond to emails, phone calls and school dude requests within 24 hours. Staff have also committed to following through with 287 employee requests rather than simply referring an inquiry to another staff person and assuming that the customer has been helped.

    In addition, each department has set its own customer service goals. For example, in response to requests for more visibility, Human Resources staff has scheduled two visits to each major site this year to meet with staff and answer individual questions. The IT Department has worked to improve communication related to customer IT issues and is providing more timely and complete resolutions. Student Information Systems has re-aligned SIS work throughout the District and some staff are now supporting each site with visits up to two days/week. Service level agreements have been completed with all customer groups. Special Projects has focused on offering Energize (Wellness) programs in both large and small sites with programs that are inclusive of all staff.

    The Finance Department has focused on communication with staff members using pre-communication emails for key finance or payroll items to remind staff of timelines, such as 403b due dates. Finance Department phone calls end with, “Is there anything else I can help you with today?”, or “Please call me if you have any questions or need additional information.”

    Another Customer Service survey will be sent to all 287 staff members by Hanover Research on April 21st. We look forward to the opportunity to learn how we are doing so that our ongoing efforts to improve can be fine-tuned.  Look for the survey coming soon to your Inbox!

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  • Check out the WEC Art Class Tuesday, April 8, 2014

    https://asoft11122.accrisoft.com/district287/clientuploads/2013_2014NEWS/WEC_hall_art.jpgArt classes at West Education Center provide multi-faceted experiences for high school students seeking an election credit. Student artwork lines the hallways of West Education Center.  It is an art gallery filled with art worthy of high praise for the talented students. There are drawings, photographs, sculptures, and wood designs. (Click on photo to see self portraits.)

    Art instructor, Jack Johnson, talked about the learning intentions for students in the year’s coursework and the talents of the students who are interested in pursuing art as a career path. 

    “I have encouraged one exceptionally talented student to attend graphic arts classes at Hennepin Technical College to fast-track her chosen career path,” Jack said. “She is talented, committed and eager to channel her artistic talent into a career.”

    During class, Jack works with students who are designing clay characters. See how he guides the students, step-by-step, from drawings to sculptures. 
    Play Video

    In another class, students were finishing tattoo-style logo designs. The intricate designs reflected the artistic skills and talent of the students. The process of creating a design begins with online research to find inspiration, and proceeds to an artistic logo drawn by the students.

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